r/LegalAdviceEurope

Hi everyone,

I’m looking for advice regarding a warranty repair situation involving a medical device (EU service, cross-border return issue).

I sent my Littmann CORE Digital Stethoscope for warranty repair to an authorized service center in France. The device was received and logged in late April 2026. Device was purchased in Prague, I live in Serbia. I followed all instructions I got from Service center, and I sent them all the information they asked of me before I sent them my stethoscope.

Timeline / communication issues:

24 April 2026: Device confirmed received by French service center (it arrived on 14th April)
Late April – June: I sent multiple follow-up emails requesting status updates (approximately 6–8 emails over this period) Most of these emails received no response, or only generic replies such as “please be patient”
After escalation 14th June (Instagram + email): I was finally told that the device had been repaired
Last update (most recent email): I was informed that due to regulatory/logistical reasons, the device cannot be shipped directly back to Serbia and that I must provide an alternative EU delivery address (Slovenia or original supply route via Czech Republic)

Key issue:
At no point before or during the repair process was I informed that there could be restrictions preventing the return of my device to Serbia. This only came up after several months of delay and repeated follow-ups, despite the company having my purchase information and knowing the destination country from the beginning.

Current situation:
The device is reportedly repaired. However, I still do not have:
-confirmed shipment date
-tracking information
-clear explanation of why return to Serbia is not possible

I was only informed about return restrictions after months of delay. They started ignoring emails again, they said they would reply by Friday last week, but they didn't.

Questions:

Is it normal in the EU for a company to accept a device for warranty repair without clarifying return/shipping limitations beforehand?

What are my rights when a repaired personal device is effectively being held until I provide an alternative EU address?

Does prolonged delay + lack of communication create any legal obligation for clearer resolution or compensation?

What would be the correct escalation path in this situation (consumer protection, ECC, etc.)?

I have full documentation (emails, case numbers, proof of purchase, and timeline of communication).

Any advice would be appreciated, especially from people familiar with EU consumer law or cross-border warranty case.

Location: Spain

Standard interview, they asked about salary expectations, I mentioned I signed an NDA and couldn't disclose my previous salary. All normal so far.

Then they told me they needed proof of earnings , because "they were taking a big risk with this position." When I gave them a WTF look, the interviewer said it was just paperwork and he didn't care about it either.

For context: this is in Spain. Not a bank, just a regular software/recruitment company.

I found an article stating that the EU Pay Transparency Directive requires Spain to ban asking about salary history by June 7, 2026 which is literally in two weeks. The directive is already EU law.

So my questions:

• Is this already illegal or does it become illegal on June 7?

• Does asking for documentary proof of earnings cross an extra line vs. just asking verbally?

Okay so for context, on September 8th 1989 my grandmother went missing in Brussels (BELGIUM).
It remained a cold case for years and legally it still is, except today my mother (who was 2 when her mom went missing) came into my room to tell me that, one of her murderers confessed.
I was already in shock but then she told me who it was, her 2 aunts and her other grandma.
And it might seem like sort of a non issue since it’s been 37 years, but this event ruined my life before it even began.
I can’t have my grand aunt, the woman who basically raised me, taught me how to talk, walk, read, who dared to look at me for all these years knowing she had killed my grandmother, live the rest of her life free.
I need something to happen, I want my grandma’s soul to finally rest.
I don’t know what to do since I’m still a minor but I already have a lawyer, please help me find a solution to make her pay for what she did.
I don’t know if it’s possible since its been over 30 years and her body is now long gone, there’s no material proof either and one of the murderers died 10 years ago.
I’m sorry if it breaks the rules, I’m just really desperate for help.

UPDATE: I don't really know if it's a good use of an "update" but a lot of people have been commenting that it's fake, even a criminal law homework, it's not. I am 15 years old, my mother is 39. My lawyer is specifically for juvenile stuff and she's currently unavailable due to pregnancy leave.

here is my grandma's missing report. I might be somehow doxxing myself, but I want people to either simply know or help me.

I've just seen my therapist to talk to her about it and she told me to reach out, please, please stop treating it like a joke I actually NEED help.