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Draft:Five9 Proposed Edits

[edit]
Reply 28-JUN-2026


 Wrong venue

  • The {{Edit COI}} template is not used on Draft or Draft talk pages.

     Spintendo  22:41, 28 June 2026 (UTC)


Disclosure: I am an employee of Five9, Inc. I should have  disclosed this connection earlier and apologize for not doing so when I first created this draft. I am now disclosing per WP:COI and WP:PAID and am requesting that independent editors review the proposed rewrite below. I will not make further direct edits to this draft. Jlpsings (talk) 05:13, 26 June 2026 (UTC)[reply]

Five9, Inc.
TypePublic
Nasdaq: FIVN
IndustryEnterprise software / Contact center
Founded2001; 25 years ago (2001)
RevenueIncrease US$1.04 billion (2024)
Websitefive9.com

Five9, Inc. is an American software company that provides cloud-based contact center software.[1] Headquartered in San Ramon, California, the company operates in the (CCaaS) market alongside providers such as NICE, Genesys, and Amazon Web Services.[2][3]

History

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Five9 was founded in 2001.[4] Before going public, the company raised approximately $71 million through several funding rounds led by investors such as Hummer Winblad Venture Partners, Adams Street Partners, Partech International, and SAP Ventures.[5][6] Five9 completed its initial public offering in April 2014, raising $70 million at a valuation of approximately $322 million, and began trading on the NASDAQ under the ticker FIVN.[7][8]

Following the IPO, Five9 pursued a series of acquisitions, including social engagement company SoCoCare in 2013,[9] workforce optimization provider Virtual Observer in 2020,[10] data analytics firm Aceyus in 2023,[11] and sales engagement software company Acqueon in 2024.[12]

Zoom Video Communications announced a definitive agreement to acquire Five9 for approximately $14.7 billion in an all-stock transaction on July 18, 2021.[13] Five9's stockholders voted against the merger, and the two companies terminated the deal by mutual agreement on September 30, 2021.[14][15][16][17][18] Zoom approached Five9 again in December 2023, but the company declined.[19]

By mid-2024, Five9's share price had fallen considerably from its 2021 highs. Activist hedge fund Anson Funds disclosed a stake in the company that July and publicly urged the board to explore a sale.[20][21]

Products and services

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Five9 develops cloud-based software used by businesses to operate contact centers and manage customer communications. Its platform handles call routing and analytics, and integrates with major customer relationship management systems.[22][23] The company has incorporated AI-powered features, including virtual agents and real-time analytics tools, into its platform.[24]

Management

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Mike Burkland joined Five9 as chief executive officer in 2008 and led the company through its 2014 IPO. He stepped down in November 2017 after a cancer diagnosis and took on the role of executive chairman.[25] Rowan Trollope replaced him as CEO but departed in October 2022, prompting Burkland to return to the position that November.[26][27]

Burkland announced his retirement in July 2025. Amit Mathradas, who had served in several senior roles at the company, succeeded him as CEO in February 2026.[25][28]

Financial performance

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Five9 reported total revenue of approximately $1.04 billion for fiscal year 2024, up from $609.6 million in 2021.[2]

Five9 financial summary (in thousands of USD)[2]
Period ending Total revenue Gross profit Net income
12/31/2024 $1,041,938 $564,398 −$12,795
12/31/2023 $910,488 $477,798 −$81,764
12/31/2022 $778,846 $411,345 −$94,650
12/31/2021 $609,591 $338,492 −$53,000
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A class action lawsuit was filed against Five9 in 2024 in the United States District Court for the Northern District of California. Brought on behalf of investors who purchased securities between June 4 and August 8, 2024, the complaint alleges that the company made materially false and misleading statements about its business prospects. As of February 2026, the court had denied in part the defendants' motion to dismiss, allowing the case to proceed to discovery.[29][30]

See also

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References

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  1. ^ Clancy, Heather. "Why More Contact Centers are Moving to the Cloud". Fortune. Retrieved 2026-06-17.
  2. ^ a b c "Five9, Inc. Annual Report (Form 10-K), Fiscal Year Ended December 31, 2024". U.S. Securities and Exchange Commission. 2025-02-20.
  3. ^ Mitchell, Charlie (2024-10-29). "Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown". CX Today. Retrieved 2026-05-29.
  4. ^ "Five9, Inc. Registration Statement (Form S-1)". U.S. Securities and Exchange Commission. 2014-03-01. Retrieved 2026-06-03.
  5. ^ "Cloud call center biz Five9 hooks $34.5M from SAP, Adam Street, & others". VentureBeat. 2013-05-29. Retrieved 2026-06-03.
  6. ^ "Five9 Raises $8.6M in Equity Funding" (Press release). FinSMEs. 2011-01-19. Retrieved 2026-05-29.
  7. ^ "Five9 Goes Public on NASDAQ" (Press release). Calibre One. 2014-04-04. Retrieved 2026-05-29.
  8. ^ "IPO Profile: Five9 Communications Inc". Venture Capital Journal. 2014-05-01. Retrieved 2026-06-03.
  9. ^ "Five9 Acquires SoCoCare". Destination CRM. 2013-10-24. Retrieved 2026-06-03.
  10. ^ "Five9 buys workforce optimization provider Virtual Observer". SiliconANGLE. 2020-02-19. Retrieved 2026-06-03.
  11. ^ "Five9 to acquire data integration and analytics startup Aceyus". SiliconANGLE. 2023-08-07. Retrieved 2026-06-03.
  12. ^ "Billion-dollar revenue run rate, AI and an acquisition highlight Five9's latest quarter despite weak forecast". SiliconANGLE. 2024-08-08. Retrieved 2026-06-03.
  13. ^ "EX-99.1: Zoom to Acquire Five9". U.S. Securities and Exchange Commission. 2021-07-18. Retrieved 2026-06-03.
  14. ^ Miao, Hannah (2021-10-01). "Five9 CEO says shareholders rejected Zoom acquisition because the offer 'wasn't going to cut it'". CNBC. Retrieved 2026-06-03.
  15. ^ Loizos, Connie (2021-10-01). "And that's that, as the Zoom deal to buy Five9 is called off". TechCrunch. Retrieved 2026-06-03.
  16. ^ "EX-99.1: Five9 and Zoom Mutually Agree to Terminate Merger Agreement". U.S. Securities and Exchange Commission. 2021-09-30. Retrieved 2026-06-03.
  17. ^ Novet, Jordan (2021-09-30). "Zoom and Five9 abandon $14.7 billion acquisition". CNBC. Retrieved 2026-06-17.
  18. ^ Tilley, Aaron; Herrera, Sebastian (2021-09-30). "Zoom's Nearly $15 Billion Acquisition of Five9 Rejected by Shareholders". The Wall Street Journal. Retrieved 2026-06-17.
  19. ^ "Five9 Says it is Not Considering Sale". Reuters. Retrieved 2026-06-17.
  20. ^ "Anson Funds Pushing Five9 to Explore Sale". Reuters. Retrieved 2026-06-17.
  21. ^ Squire, Kenneth (2024-08-03). "Activist Anson Funds may have spotted a huge opportunity for value in Five9". CNBC. Retrieved 2026-06-17.
  22. ^ Flood, John (2022-11-15). "Why Are More Businesses Choosing Five9 for CCaaS?". CX Today. Retrieved 2026-05-29.
  23. ^ "A Roadmap for Selecting the Right CCaaS Vendor". No Jitter. 2023-08-29. Retrieved 2026-05-29.
  24. ^ Mitchell, Charlie (2024-10-10). "Five9 Introduces Genius AI to Simplify Contact Center AI Adoption". CX Today. Retrieved 2026-06-03.
  25. ^ a b Nicastro, Dom. "Five9 Names Amit Mathradas CEO as Mike Burkland Prepares Exit". CMSWire. Retrieved 2026-06-03.
  26. ^ "Five9 CEO explains why Zoom deal failed". CNBC. 2021-10-01. Retrieved 2026-05-29.
  27. ^ "EX-99.1: Five9 Announces Leadership Transition". U.S. Securities and Exchange Commission. 2022-10-10. Retrieved 2026-06-03.
  28. ^ "Five9 announces new CEO Amit Mathradas". No Jitter. 2025-12-22. Retrieved 2026-06-03.
  29. ^ "Northern District Of California Denies In Part Motion To Dismiss Securities Class Action Against Cloud Software Company". JD Supra. Retrieved 2026-05-29.
  30. ^ "BFA Defeats Motion to Dismiss in Five9 Securities Litigation". Bleichmar Fonti & Auld LLP. Retrieved 2026-05-29.

Jlpsings (talk) 05:06, 26 June 2026 (UTC)[reply]

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