Customer experience: Revision history

Filter revisionsshowhide

To date:

Tag filter:

Invert selection

External tools:

For any version listed below, click on its date to view it. For more help, see Help:Page history and Help:Edit summary. (cur) = difference from current version, (prev) = difference from preceding version, m = minor edit, → = section edit, ← = automatic edit summary

curprev 22:3622:36, 9 June 2026 Gnomingstuff talk contribs 62,304 bytes −836 rv remaining AI text here undo
curprev 22:2622:26, 9 June 2026 Gnomingstuff talk contribs 63,140 bytes −4,102 rv likely AI citespam undo Tag: Manual revert
curprev 11:5111:51, 9 June 2026 Treater79 talk contribs 67,242 bytes +3,377 definition distinguishing CXM from CRM. mention of omnichannel strategy. CEM Market size figure is outdated (2020 data) replaced with 2026 data. Developed AI section for CXM. Fixed NPS explanation Factual error, 'protractors' to 'promoters'. Updated list of top customer experience companies. undo Tags: Reverted Visual edit
curprev 11:2011:20, 9 June 2026 Treater79 talk contribs 63,865 bytes +725 Added under Customer experience management undo Tags: Reverted Visual edit Edit Check (references) shown Edit Check (paste) shown

curprev 13:3213:32, 5 June 2026 Naruyoko talk contribs m 63,140 bytes −421 Deduplicate reference undo Tag: Visual edit

curprev 22:0222:02, 29 May 2026 Bill Kitchin talk contribs m 63,561 bytes 0 →Definitions: pedantic comma undo

curprev 07:0507:05, 18 May 2026 OAbot talk contribs m 63,561 bytes +17 Open access bot: doi updated in citation with #oabot. undo

curprev 11:0711:07, 11 May 2026 Kuru talk contribs 63,544 bytes −274 rmv non-WP:RS : SEO/PR firm blog masked as a news site (Bizclik farm) undo

curprev 19:1819:18, 8 May 2026 Daruma1960 talk contribs m 63,818 bytes +1,030 Added recent research briefly undo Tags: Visual edit Edit Suggestion seen

curprev 05:1205:12, 23 April 2026 Shivikag talk contribs 62,788 bytes −37 No edit summary undo

curprev 00:2100:21, 15 April 2026 CutiePie0710 talk contribs 62,825 bytes −11 Changed tone undo Tags: Visual edit Newcomer task Suggested: revise tone

curprev 07:5407:54, 30 March 2026 OAbot talk contribs m 62,836 bytes +130 Open access bot: hdl updated in citation with #oabot. undo

curprev 13:1913:19, 20 March 2026 Lord Woldermort talk contribs 62,706 bytes +7,100 Add History, Measurement, Role of AI, and Market size sections with academic and industry citations undo

curprev 11:5511:55, 15 March 2026 BlessingsTurquoise talk contribs 55,606 bytes +12 Link suggestions feature: 3 links added. undo Tags: Visual edit Newcomer task Suggested: add links

curprev 20:4020:40, 5 March 2026 Gnomingstuff talk contribs 55,594 bytes −1,652 rv AI text added in 2023 here undo

curprev 03:2203:22, 3 March 2026 Fgnievinski talk contribs 57,246 bytes +29 →User experience undo

curprev 07:5507:55, 19 February 2026 Amritpal singh2929 talk contribs m 57,217 bytes −44 No edit summary undo Tags: Visual edit Newcomer task Suggested: revise tone

curprev 21:5121:51, 6 February 2026 Steel1943 talk contribs m 57,261 bytes −1 →Designing customer experience: fix common MOS:REFSPACE spacing errors, replaced: . <ref → .<ref undo Tag: AWB

curprev 17:4817:48, 27 January 2026 SpragueThomson talk contribs 57,262 bytes +27 Adding intentionally blank description, overriding Wikidata description "the product of an interaction between an organization and a customer over the duration of their relationship" undo Tag: Shortdesc helper
curprev 17:4717:47, 27 January 2026 SpragueThomson talk contribs m 57,235 bytes −1,397 Reverted edit by ~2026-48916-6 (talk) to last version by Khanhlinh.gs undo Tag: Rollback

curprev 06:5906:59, 23 January 2026 ~2026-48916-6Temporary account has expired talk 58,632 bytes +1,397 No edit summary undo Tag: Reverted

curprev 06:3206:32, 19 January 2026 Khanhlinh.gs talk contribs 57,235 bytes −173 I added citations and content as required so I removed the improvement notes undo Tag: Visual edit
curprev 06:3106:31, 19 January 2026 Khanhlinh.gs talk contribs 57,408 bytes +3,670 I addressed all the improvement notes. undo Tag: Visual edit

curprev 16:0016:00, 26 November 2025 Daask talk contribs 53,738 bytes +5 →Realms of customer experience: Format as description list. undo

curprev 21:2621:26, 25 November 2025 MikeMaynardUK talk contribs m 53,733 bytes +374 Removing more parenthetical references and replacing with correct citation (Dahlen 2010) undo
curprev 21:1221:12, 25 November 2025 MikeMaynardUK talk contribs 53,359 bytes −96 Remove parenthetical reference and cite original article from Forrester with the six key disciplines undo

curprev 21:3921:39, 9 November 2025 ~2025-32404-68Temporary account has expired talk 53,455 bytes −283 Removed the parenthetical referencing in the Designing Customer Experience section. edited the wording to remove the MLA style citation undo Tag: Visual edit

curprev 18:3718:37, 8 November 2025 Alexanderino talk contribs 53,738 bytes +8 clean up, typo(s) fixed: from 2021-2028 → from 2021 to 2028, long term → long-term undo Tag: AWB

curprev 22:5422:54, 23 October 2025 Ira Leviton talk contribs m 53,730 bytes +1 Fixed my previous edit. undo
curprev 22:5122:51, 23 October 2025 Ira Leviton talk contribs 53,729 bytes −57 Fixed a reference and deleted jargon. Please see Category:CS1 errors: dates. undo
curprev 17:5317:53, 23 October 2025 Shannonm323 talk contribs m 53,786 bytes +126 No edit summary undo Tag: Visual edit
curprev 17:5217:52, 23 October 2025 Shannonm323 talk contribs 53,660 bytes +666 Added academic reference on modern Customer Experience Management (CXM) frameworks integrating analytics and sentiment data (Lemon & Verhoef, 2016). undo Tags: nowiki added Visual edit

curprev 20:0120:01, 21 October 2025 Rasptae talk contribs m 52,994 bytes +6 No edit summary undo Tags: Visual edit Mobile edit Mobile web edit

curprev 02:3802:38, 3 October 2025 Lexiconaut talk contribs 52,988 bytes +5 fix ref undo

curprev 01:5101:51, 2 October 2025 Shocksingularity talk contribs 52,983 bytes +27 Adding intentionally blank description, overriding Wikidata description "the product of an interaction between an organization and a customer over the duration of their relationship" undo Tag: Shortdesc helper

curprev 03:4003:40, 1 October 2025 AnomieBOT talk contribs 52,956 bytes +414 Rescuing orphaned refs ("Godovykh-2020" from rev 1312044489) undo
curprev 01:3701:37, 1 October 2025 KnowledgeMaple talk contribs 52,542 bytes −233 Rewrote lead for clarity and neutrality, trimmed redundant text in Definitions, corrected typos, standardized citations, and removed outdated tone/essay tags (kept citation/parenthetical tags). undo

curprev 10:1910:19, 18 September 2025 OAbot talk contribs m 52,775 bytes +32 Open access bot: doi updated in citation with #oabot. undo

curprev 06:5006:50, 8 September 2025 Citation bot talk contribs 52,743 bytes +34 Altered pages. Added doi. Formatted dashes. | Use this bot. Report bugs. | Suggested by Лисан аль-Гаиб | #UCB_webform 64/150 undo

curprev 08:4308:43, 3 September 2025 Naruyoko talk contribs 52,709 bytes +313 Renamed references using RefRenamer | Cleaned up using AutoEd | Deduplicate reference undo Tag: 2017 wikitext editor

curprev 06:0006:00, 1 August 2025 Citation bot talk contribs 52,396 bytes +36 Add: article-number, authors 1-1. Removed parameters. Some additions/deletions were parameter name changes. | Use this bot. Report bugs. | Suggested by Abductive | Category:Wikipedia references cleanup from July 2025 | #UCB_Category 11/157 undo

curprev 15:1315:13, 14 July 2025 Belbury talk contribs 52,360 bytes −1,501 Reverted 2 edits by FactThread (talk): Rv user apparently adding AI-generated content, second source does not exist undo Tags: Twinkle Undo
curprev 15:0215:02, 14 July 2025 FactThread talk contribs 53,861 bytes −2 No edit summary undo Tag: Reverted
curprev 15:0115:01, 14 July 2025 FactThread talk contribs 53,863 bytes +1,503 No edit summary undo Tag: Reverted

curprev 00:5700:57, 12 July 2025 AnomieBOT talk contribs m 52,360 bytes +15 Dating maintenance tags: {{Like essay}} undo
curprev 00:3600:36, 12 July 2025 Jdcooper talk contribs 52,345 bytes −15 update tags undo
curprev 00:3500:35, 12 July 2025 Jdcooper talk contribs 52,360 bytes −12 tidy up wording undo

curprev 16:2116:21, 1 July 2025 Okterakt talk contribs 52,372 bytes 0 →Realms of customer experience: use SVG image undo Tag: 2017 wikitext editor
curprev 16:1116:11, 1 July 2025 Okterakt talk contribs 52,372 bytes +78 Added {{Citation style}} and {{Parenthetical referencing}} tags undo Tag: Twinkle

curprev 15:0615:06, 12 June 2025 Citation bot talk contribs 52,294 bytes +23 Add: work, pages, issue, volume, url. Removed URL that duplicated identifier. Removed parameters. | Use this bot. Report bugs. | Suggested by Abductive | Category:Customer service | #UCB_Category 31/39 undo

9 June 2026

5 June 2026

29 May 2026

18 May 2026

11 May 2026

8 May 2026

23 April 2026

15 April 2026

30 March 2026

20 March 2026

15 March 2026

5 March 2026

3 March 2026

19 February 2026

6 February 2026

27 January 2026

23 January 2026

19 January 2026

26 November 2025

25 November 2025

9 November 2025

8 November 2025

23 October 2025

21 October 2025

3 October 2025

2 October 2025

1 October 2025

18 September 2025

8 September 2025

3 September 2025

1 August 2025

14 July 2025

12 July 2025

1 July 2025

12 June 2025